Shipping Policy

Thank you for shopping with us. We are committed to processing and shipping your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will contact you using the email address provided with your order.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days (where available)

Please note that delivery times are estimates and are not guaranteed.

Shipping Locations

We currently ship to the locations listed during checkout. If your country or region is unavailable, please contact us to inquire about future shipping availability.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (when available). Tracking updates may take up to 24 hours to appear after your package has been shipped.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Weather conditions

  • Natural disasters

  • Carrier delays

  • Customs inspections

  • Incorrect or incomplete shipping addresses

  • Other circumstances beyond our control

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us as soon as possible. If your order has not yet shipped, we will do our best to update the address.

If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply to resend the package.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and help resolve it.

International Shipping

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost and are the customer's responsibility.

Delivery times for international shipments may vary depending on customs processing and local postal services.

Returns Due to Failed Delivery

Packages returned to us because they were refused, unclaimed, or undeliverable may be eligible for a refund of the product cost only. Original shipping charges are non-refundable, and reshipping fees may apply.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team:

Email: velourabagsb@gmail.com